Aurora Schools Federal Credit Union

Images of Aurora Schools Federal Credit Union

Opinions

• Jason Prothro

  Jan, 06 2018
  ★ ☆ ☆ ☆ ☆
  My wife and I both had car loans with this credit union over at the 751 Chambers location. I cannot describe in words the incompetence and poor service this instituion provides. We had both cars set up on auto pay to make sure that our payments were received on time. We had not 1 or 2, but 5 instances that these idiots combined payments and applied them to 1 car!!! This happened over and over again to the point that we were fed up and complained to management, but what can you do? You are at the mercy of the bank. We were getting ready to pay my vehicle off about a month ago. I came in twice in the morning and asked how long it would take if I paid with credit card or a check for the balance of the loan and was told there would be a finance charge if paid with credit card versus check and it would take about a half hour and would have the title once paid. I came in with check from a local bank (check cleared by the way in a day!) and it took 10 business days to get the title! We complained to someone there on the phone that advised they would let their supervisor know and would call us back. They not only didn't call us back, but we gave both my number and my wive's number to them. VERY POOR SERVICE AND NO PROFESSIONALISM...and this branch is disgusting...It is like walking back into the 70's when you walk in. Our family will NEVER do business with them ever again and don't recommend anyone else does if they can avoid it..

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