Bank of the West

Images of Bank of the West

Opinions

• Jessica Swenson

  Nov, 10 2018
  ★ ☆ ☆ ☆ ☆
  Banks are only as good as the people working in them. I usually bank with bank of the west in Englewood, however I work in Aurora so I use that bank from time to time. I have had so many bad experiences with them starting with the day I left my bank card in the ATM ( easy mistake to make.) They recovered my card and called me to let me know that they had it in their possession, I let them know I was coming to get it but that it would be 2 days as I live in Englewood and it happened on a Friday. Whoever called me put the note down on their log, when I went to pick up my card it was shredded!!!!!! Yes I was not happy in the store, then the Blonde teller (older lady).. was super rude to me. It was almost like she was happy about giving me the news that they shredded my card which didn't sit well with me. Last week I came in to apply for a secured credit card. Because all of the personal bankers were in a "meeting" all at the same time the teller guy had to give me the application. Mind you that I am aware personal bankers and tellers are trained very different. He had no business dealing with my credit. I am a business professional and even if I am in a meeting and a student needs me then I leave the meeting and assist the student. At this branch they do not care about the customer. So a few days pass and I don't get a call of the verdict. I know that my credit was pulled as it dropped my credit score. When I called back into the branch once again I was speaking to a teller. He said "hold on one second let me see what happened with your application." When he came back to the phone he said that I was denied which was odd for a 300.00 secured card. My originial bank just so happened to call me today and asked how my service has been and to see if there was anything they can do for me. I told him "Cedrick" the situation and he went out of his way to see what happened, he called me back to tell me it was denied because of my debt to income ratio. Well the reason my debt to income ratio was bad is due to whoever put the information in taking 5,000 of my monthly income. Which made it look like I made 546.00 a month. I am super upset because now they have to run it again and I have to be hit with another point. You all need better trainers and whomever who let this branch be so lazy is at fault just as much as the people working.

The nearest companies

• Establishment, Atm, Finance

  vswipe365

  vswipe365.com

  +1 720-282-9408

  1450 South Havana Street, Aurora, CO 80012
• Establishment, Food, Restaurant

  Red Robin Gourmet Burgers

  redrobin.com

  +1 303-671-7055

  1491 South Havana Street, Aurora, CO 80012
• Establishment, Beauty salon

  TECHNIQUES By Starr

  techniquesbystarr.com

  +1 262-880-2103

  1450 South Havana Street, Aurora, CO 80012
• Establishment, Transit station

  S Havana St & Florida Ave

  United States, Aurora, CO
• Establishment, Food

  Red Robin Gourmet Burgers

  1491 South Havana Street, Aurora, CO 80012
• Establishment, Bus station, Transit station

  S Havana St & Florida Ave

  United States, Aurora, CO 80012