Walgreens

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• Naomi M

  Nov, 02 2018
  ★ ★ ☆ ☆ ☆
  I bought toys for my niece as part of her birthday present at the Walgreens near my home. When she opened her gift she already had some of what I purchased her so I went to the this location (near her home) to return the item. The items were purchased 1 day ago, in new condition and with receipt and this location refused to return it. They advised I needed to return it where I bought it. (100 miles away) The posted policy on the wall and on the receipts states that returns can be made at Walgreens Nation wide. After calling the 800 number located on my receipt the customer care agent said that all stores are able to return merchandise whether they carry it or not. It is at the discretion of the store manager. This manager on duty would not return it. She did not even ask to look at the product or the receipt. The total return would have been about $10, but she still chose to ignore customer service. I lodged a formal complaint as the Store Manager David Adams was not here. We will see if there is any response. I would advise not coming to this store. Customer Service is not a priority. **increased the score because the store manager did call me me back, however I was unable to talk to him because I was in the classroom.

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